Refund policy

At Altar'd Soulitude, every item is made to order with care. Because our products are print-on-demand and produced specifically for you, we are unable to accept returns or exchanges for reasons such as sizing, change of mind, or buyer's remorse.

Customers may contact us within 14 days of delivery for any issues with defective, damaged, or incorrect items.

Defective or Damaged Items

We stand behind the quality of every product we sell. If your item arrives defective, damaged, or incorrect, we will make it right. Please contact us within 14 days of delivery at altardsoulitude@gmail.com with the following:

• Your order number
• A clear photo of the defective or damaged item
• A brief description of the issue

We will review your request and offer a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items returned without prior approval
• Items showing signs of wear, washing, or damage caused by the customer
• Items returned more than 14 days after delivery

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days of approval.

Contact Us

For any questions about your order or our return policy, please email us at altardsoulitude@gmail.com. We're happy to help.